A competency is a skill that can be observed and measured. Although human-relations skills are not as easy to identify or quantify as technical and clerical skills, they are equally important to productivity.
1.) CONSISTENTLY COMMUNICATE THE FOLLOWING ATTITUDES TO CO-WORKERS, SUPERIORS AND CUSTOMERS
- Send out positive verbal and nonverbal signals in all contacts, including telephone.
- Remain positive while working with those who are negative.
- Be positive and sensitive when those you are dealing with are not.
- Deal with all people in an honest, ethical, and moral way.
- Avoid ethnic or sexual remarks that could be misinterpreted.
- Recognize when you begin to become negative and start an attitude renewal project.
- Develop and maintain a good service attitude.
2.) DEMONSTRATE THE FOLLOWING HUMAN-RELATIONS SKILLS IN DEALING WITH CO-WORKERS:
- Build and maintain equally effective working relationships with everyone in your department. Refuse to play favorites.
- Build a productive, no-conflict relationship with those who may have a different set of personal values.
- Build relationships based on the mutual reward theory.
- Develop productive, healthy relationships with those who may be substantially older or younger.
- Maintain a productive relationship even with individuals who irritate you at times.
- Treat everyone, regardless of ethnic or socioeconomic differences, with respect.
- Work effectively with others regardless of their sexual orientation.
- Do not take human-relations slights or mistakes from others personally; do not become defensive or attempt to retaliate in kind.
- Repair an injured relationship as soon as possible.
- Even if you are not responsible for the damage to a working relationship, protect your career by taking the initiative to restore it.
- Permit others to restore a relationship with you.
- Release your frustrations harmlessly without damaging relationships.
- Handle teasing and testing without becoming upset.
3.) DEMONSTRATE THE FOLLOWING HUMAN-RELATIONS SKILLS IN DEALING WITH YOUR SUPERIORS:
- Build a strong vertical relationship with your supervisor without alienating co-workers.
- Be a high producer yourself and contribute to the productivity or co-workers.
- Survive, with a positive attitude, under a difficult supervisor until changes occur.
- Establish relationships that are mutually rewarding.
- Show you can live up to your productivity potential without alienating co-workers who do not live up to theirs.
- Live close to your productivity potential without extreme highs or lows regardless of difficult changes in the work environment.
- Do not underestimate or overestimate a superior.
- Report mistakes or misjudgments rather than trying to hide them.
- Show that you can turn any change into an opportunity, including accepting a new supervisor with a different style.
- Refuse to nurse small gripes into major upsets.
4.) DEMONSTRATE THE FOLLOWING PROFESSIONAL ATTITUDES AND HUMAN-RELATIONS SKILLS:
- Be an excellent listener.
- Establish a good attendance record.
- Keep a good balance between home and career so neither suffers.
- Demonstrate that you are self-motivated.
- Communicate freely and thoroughly.
- Prepare yourself for a promotion in such a manner that others will be happy when you succeed.
- Share only positive, non-confidential data about your organization with outsiders.
- Pass only reliable data on to others.
- Keep your business and personal relationships sufficiently separated.
- Concentrate on the positive aspects of your job while trying to improve the negative.
- Make only positive comments about a third party not present.
- Leave a job or company in a positive manner; train your replacement so that productivity is not disturbed.
- If you prefer to be a stabilizer, develop patience; if you prefer to be a zig-zagger, don't stomp on other people's feet, hands, or heads while climbing the success ladder.
- Always have a Plan B.
- Avoid self-victimization.